At agm99, we believe that betting and gaming should be an entertaining experience — never a source of financial hardship or personal distress. Our responsible gaming framework puts the tools, information, and support you need directly in your hands.
agm99 is an internationally licensed online betting and gaming platform serving players across Indonesia. We take our duty of care seriously. Our responsible gaming program is built on four core pillars: Prevention, Intervention, Protection, and Support. These four pillars govern every product decision, every promotional design, and every customer interaction on our platform.
We operate an Adults Only (21+) platform. Every account on agm99 undergoes Know Your Customer (KYC) identity verification that confirms both the identity and age of the Member before full platform access is granted. Any account found to belong to a person under 21 years of age is closed immediately and all funds returned in accordance with our Terms & Conditions.
Problem gambling can affect anyone regardless of income, background, or experience level. Research consistently shows that early intervention is the most effective approach. That is why agm99 places responsible gaming controls prominently within the account settings — not buried in a sub-menu, but accessible from your profile dashboard at all times. We also monitor account activity for behavioral patterns that may indicate a problem and may proactively reach out to Members whose play patterns suggest they may benefit from our support tools.
Whether you enjoy sports betting on BRI Liga 1 football, live casino games, slot titles, or togel (Indonesia's traditional numbers lottery), the same suite of responsible gaming protections applies equally across all product verticals on agm99. No product is exempt from these standards.
agm99 provides a comprehensive suite of account controls designed to help you manage your play. All tools are available free of charge directly from your account dashboard and take effect promptly upon request.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period before it applies.
Define the maximum amount you are comfortable losing within a given time frame. When your net losses reach your specified threshold, your account will be automatically restricted from further wagering for the remainder of the period. This tool is particularly useful for players who want to stay within a strict entertainment budget.
Set a limit on how many hours you play in a single session. agm99 will notify you when you are approaching your limit and will log you out automatically when the session limit is reached. This tool helps combat the "just one more bet" pattern that can lead to extended, unplanned play sessions.
Take a planned break from the agm99 platform for a defined period — available in durations of 24 hours, 48 hours, 1 week, 2 weeks, or 1 month. During a time-out, you will not be able to log in, deposit, or place bets. Marketing communications will also be suspended for the duration of your time-out.
For Members who need a longer or permanent break, agm99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed once applied until the minimum period has elapsed. During the exclusion, your account is frozen, all marketing is halted, and any re-registration attempts from the same identity will be blocked.
Enable periodic on-screen notifications that display how long you have been playing and your net win/loss balance during the current session. Reality checks encourage mindful awareness of your activity without interrupting your session — you decide whether to continue or log out after viewing the information.
To activate any of these tools, log in to your agm99 account, navigate to Account Settings > Responsible Gaming, or contact our 24/7 support team via live chat.
Problem gambling can develop gradually. Many people do not recognize they have a problem until it has already begun affecting their finances, relationships, or mental health. Awareness is the first step toward getting help.
Below are some of the most common warning signs that your gambling may have moved beyond recreational entertainment. If you recognize three or more of these signs in your own behavior, we strongly encourage you to use agm99's self-exclusion or time-out tools and to seek professional support.
Remember: seeking help is a sign of strength, not weakness. agm99's support team is trained to listen without judgment and to connect you with the appropriate resources, whether that means activating account controls or referring you to an independent helpline.
Betting more money than you can afford to lose, or exceeding limits you set for yourself.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Borrowing money, selling possessions, or neglecting financial obligations in order to gamble.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
Gambling as a way to escape from problems, stress, depression, or feelings of helplessness.
Neglecting work, family responsibilities, or personal health because of time spent gambling.
Repeated unsuccessful attempts to cut back or stop gambling despite wanting to do so.
Thinking about gambling constantly — replaying past bets or planning your next session when you should be focused on other things.
Needing to gamble with increasingly larger amounts of money to get the same level of excitement.
This short self-assessment is not a clinical diagnostic tool, but it can help you reflect on your gambling habits. Answer honestly — your responses are not recorded or transmitted to agm99.
Select the response that best describes your experience over the past four weeks. When you have answered all five questions, tap "See My Result" for guidance.
1. Have you spent more money on gambling than you originally intended to?
2. Have you tried to recover losses by betting more?
3. Has gambling affected your relationships, work, or financial situation?
4. Do you feel restless or irritable when not gambling or when trying to stop?
5. Have you hidden the extent of your gambling from people close to you?
Activating self-exclusion on agm99 is straightforward and takes less than five minutes. Once confirmed, the exclusion is applied to your account within 48 hours at most — though in most cases it takes effect within the hour. You will receive a confirmation by email once the exclusion is active.
Access your account using your registered credentials. If you are having trouble logging in, contact our 24/7 live chat support immediately — our agents can initiate the exclusion process directly on your behalf.
From the top-right account menu, select Account Settings, then choose the Responsible Gaming tab from the left-side panel.
Choose from the available periods: 6 months, 1 year, 3 years, or Permanent. Read the confirmation notice carefully before proceeding — self-exclusion cannot be reversed during the selected period.
Enter your account password to confirm the self-exclusion request. A confirmation message will be shown on-screen and an email will be sent to your registered address once the exclusion is applied.
Self-exclusion is a powerful tool, but professional counseling can provide additional support. If you would like to speak with someone about your gambling, please refer to the support organizations listed on this page.
In addition to agm99's built-in account tools, a range of independent organizations and professional services are available to provide confidential support for problem gambling. agm99 does not endorse any specific third-party organization but encourages all Members to seek professional help when needed.
Licensed counselors and psychologists who specialize in behavioral addiction — including problem gambling — are available in major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Bali. Your general practitioner can provide a referral to a specialist. Many services offer online or phone consultations if you prefer to speak from home.
Peer-support groups modeled on the Gamblers Anonymous framework provide a confidential, non-judgmental environment where individuals share experiences and coping strategies. Groups meet in person in several Indonesian cities and online via video call for those outside major urban centers.
Our 24/7 live chat agents are trained in responsible gaming best practices and can activate account controls on your behalf, escalate your case to our dedicated responsible gaming team, and signpost you to appropriate external resources — all within a single conversation. There is no need to navigate menus if you are in crisis; simply open live chat and tell the agent you need responsible gaming support.
If you share a device or computer with a minor, it is your responsibility to ensure that children cannot access agm99 or any other online gambling platform. We strongly recommend the following precautions:
agm99 recommends that all Members treat gambling as a form of paid entertainment, not as a source of income. Before placing any bet, consider the following principles:
Our support team is available 24/7 to assist you. You can also review our related policy documents for a complete picture of how agm99 operates.